Frequently Asked Questions
Everything you need to know about the VIOLET GREY shopping experience.
What is the VIOLET CODE?
The VIOLET CODE is a rigorous testing process where industry experts—including makeup artists, dermatologists, and hairstylists—vet every product to ensure it meets our highest standards of excellence.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns on most unopened and unused products within 30 days of purchase. Please note that for hygiene reasons, certain items may be final sale.
Do you offer international shipping?
Yes, VIOLET GREY ships to select international destinations. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
Are the products sold on VIOLET GREY authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that all products are 100% authentic and sourced directly from the manufacturers.
How do I contact customer care for personalized advice?
Our beauty curators are available via email at support@violetgrey.com to assist with product recommendations, shade matching, and skincare routines.