Returns & Exchanges

VIOLET GREY offers a curated selection of the industry's finest beauty products and strives for your complete satisfaction with every purchase. If you are not entirely pleased with your order, we accept returns of unopened and unused items within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in the original VIOLET GREY shipping box or a similar sturdy container, ensuring all products are securely padded.

• 3.
  Attach the Label

  Download and print the prepaid UPS return shipping label provided by our portal and affix it to the outside of your package.

• 4.
  Drop Off and Track

  Drop off your package at any authorized UPS location and retain your tracking receipt; your refund will be processed once the items pass our quality inspection.